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Tele-support via internet for systems AFSCAN
Contract support via Internet
AFSCAN provides technical support remotely via Internet
(with link from the customer in it's local provider), available daily
from hour 8.30 to 12.30, from hour
14.00 to 22.00.
Each request for assistance is requested
by phone or via fax and just a technical free it will make available contact us the customer
who requested intervention to establish the connection. At the end of the link is compiled a
report containing the following information:
- company caller
- name the technical caller
- why the call, type of system that gave
problem and type of problem
- solutions to solve the problem
- information given
- name the technical AFSCAN that lends support
Kit the tele-support
For the customer that did not the form of tele remotely, is possible provide a package software-hardware of
tele-support includes a CD, an explanatory book, an external USB modem and license to use.
Training courses of the equipment
AFSCAN provides training of the our equipment:
AFSCAN offers various levels of training, depending on the needs of the customer.
The courses can be modified and adapted to the needs of the customer, and discussed
with our experts. Tutti i corsi si effettuano con
apparecchiature in dotazione AFSCAN. All courses are made with equipment provided AFSCAN.
It is our pleasure to provide customer education high quality.
The our technical have accumulated years of experience on our equipment.
Training of operator
This course is oriented for groups of operators of system that will learn the functions
and the ways to use the equipment correctly.
All courses are certified by AFSCAN and all participants
will receive a certificate valid for two years.
Training can be done in our plant or at the customer. For more information
on courses, availability and prices contact us firstname.lastname@example.org.
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